Stuffed Cookie FAQ

How to Order

When do pre-orders open and close?
Pre-orders open every Friday at 8:00 AM PST and close Sunday at 12:00 PM PST — or sooner if we sell out. Quantities are limited each week.

Can I order after Sunday?
No. Orders are only accepted during the pre-order window (Friday–Sunday). If you missed it, follow us on social or join our email list for early access to the next drop.

How do I choose flavors?
You’ll select your desired box size and flavors when placing your order. Each cookie is 4.5oz, handmade, and stuffed with premium fillings.

Are your cookies available for gifting?
Yes! Each cookie is individually sealed and beautifully packaged, making them perfect for gifting. Just make sure to enter the recipient’s name and address at checkout.

 

Payment & Shipping

When will my order ship?
All pre-orders are baked fresh and ship the following Tuesday via 2-day shipping. You’ll receive a tracking number once your order is in transit.

Where are the cookies shipped from?
All orders ship from Moreno Valley, California.

How much is shipping?
We offer flat rate shipping for $10 on all orders.
Orders over $60 ship FREE (automatically applied at checkout).

Where do you ship?
We currently ship nationwide within the United States.

What if my order is delayed or damaged?
Once your package leaves our kitchen, we are not responsible for delays caused by the carrier or for damaged boxes. We do not offer refunds for melted chocolate, crushed packaging, or shipping delays.

How does weather affect my order?
While our packaging is sturdy, extreme heat or cold may impact freshness or texture. We recommend retrieving your package as soon as it's delivered. We do not use ice packs or insulation at this time.

How are the cookies packaged?
Each cookie is individually sealed for freshness and packed with care. Boxes are designed to keep cookies secure during shipping, but please note we do not guarantee how carriers handle them.

What payment methods do you accept?
We accept all major credit/debit cards, Apple Pay, and Shop Pay at checkout.